These terms of reservation are applied to all holiday letting provided by Sappeen Lomamökit Oy, the marketing organization. Sappeen Lomamökit Oy follows the following terms regarding orders, reservations and cancellations of services. These terms are binding to both the renter and Sappeen Lomamökit Oy from the moment a reservation is made via telephone or in writing.
Only reservations from persons over 18 years of age are accepted.
RESERVATION AND THE DEPOSIT
After a reservation is made via telephone or in writing, a confirmation letter is sent to the renter with information such as the name of the cabin / apartment, where to check in and driving instructions to the premises. Attached to the confirmation there will be invoices for making the deposit and the final payment, in other words, the rent.
The reservation is considered to be confirmed only when the renter makes the deposit (15% of the final payment plus office expenses 20€) at the latest fourteen (14) days after making the reservation via telephone or in writing.
The final payment is to be made at least three (3) weeks before the time of arrival.
If the renter fails to make the final payment, the reservation will be regarded as cancelled.
In case the reservation is made later than 21 days before the time of arrival, there will be no deposit; the total amount and office expenses will be included in one invoice.
Upon arrival, the customer must show a receipt of payments to the person handing over the key. The marketing organisation is on its behalf responsible for providing services both parties have agreed to. Additional holiday services are available and can be ordered at the resort after arrival.
MAKING A RESERVATION ONLINE
Office expenses of 15€ are added to reservations made through the online booking system. The reservation is paid either by credit card or through an online bank system. After the payment has been made successfully, a confirmation e-mail is sent to the e-mail address provided by the renter. The confirmation letter includes an active link to directions on how and where to collect the key to the accommodation as well as other instructions and a passenger card to be filled out beforehand. After making the payment, the customer must make sure that they return to their reservation confirmation page. If the customer fails to return to the confirmation page, no reservation is made and the booking system will not send the customer a confirmation e-mail. Sappeen Lomamökit Oy is not liable for a failed reservation, but the customer should immediately contact the Sappeen Lomamökit Oy Sales Service to rectify the situation. Sappeen Lomamökit Oy does not guarantee that the accommodation is still available at this stage. If the accommodation is not available, the money will be returned to the customer or the customer will be offered another accommodation if possible. By making a reservation online, the customer accepts these reservation terms as well as the general terms and conditions of this internet site. The customer is responsible for reading and understanding these aforementioned documents and the instructions on making a reservation before making an online reservation.
CANCELLATIONS
Only WRITTEN cancellations are accepted and should be addressed directly to Sappeen Lomamökit Oy.
Postal address:
Sappeen Lomamökit Oy
Sappeenvuorentie 200
36450 SALMENTAKA
email: sappee@sappee.fi
Cancellations are valid only from the moment a written cancellation reaches Sappeen Lomamökit Oy.
In case the renter can verify that the cancellation has been made in due time, that is, at least 21 days before the date of arrival, and to the correct address, the cancellation is considered valid, even if it is delayed or has not reached Sappeen Lomamökit Oy.
In case of a cancellation, the deposit (15% of the final payment) and office expenses (20 €) will not be returned to the renter. In case the renter fails to cancel the reservation 21 days before the date of arrival, the whole of the rent will be charged, including office expenses (20 €).
If Sappeen Lomamökit Oy is able to let the premises after a late cancellation, a refund on the rent is made to the renter who failed to make the cancellation in due time. However, the refund may be less than the original rent, due to possible discounts. The deposit (incl. office expenses) is not refunded.
Regardless of what has been stated above, the renter is entitled to a full refund on the final payment, excluding the deposit and office expenses, in case the renter or a member of the renter’s household falls suddenly ill, has a serious accident or is deceased. The refund will be made if the renter presents a reliable written document – in case of an illness, a doctor’s certificate is required. If a cancellation is made after checking in, there will be no refund. The cancellation is to be made as soon as possible, and in writing.
In case the renter wishes to make changes to the original reservation, it is regarded as a cancellation of the first reservation and a new reservation is required.
There are no cancellations or refunds for accommodation or package offers and special deals. We recommend you always take out comprehensive travel insurance to cover unexpected circumstances
If the prevailing pandemic or epidemic inhibits the customer from using their accommodation booking at Sappee due to travel restrictions or other nationwide instructions, the customer is able to change the dates of their booking. The booking must be changed no later than 7 days before the beginning of the original booking. The booking can be rescheduled to the same accommodation at an available time period at no extra cost if the price of the new booking is the same as in the original booking. If the new accommodation time is more expensive, the customer must pay the difference between the original price and the new price. If the new time is cheaper, no money will be returned to the customer for the price difference.
SAPPEEN LOMAMÖKIT OY’S RIGHT TO CANCEL A RESERVATION
In case of a force majeure or reasons related to the owner of the premises, such as changes in ownership, can the owner through Sappeen Lomamökit Oy cancel the reservation, and in such a case it falls to Sappeen Lomamökit Oy to inform the renter about the cancellation. The renter is entitled to a refund on the final payment.
Sappeen Lomamökit Oy also holds the right to cancel a reservation in case the renter fails to make the required payments.
CHECKING IN
The keys to the cabin (usually 2 keys) can be picked up by the customer at the Sappee Resort Key Collection Room. The customer will receive more detailed instructions on how to do this along with their invoice and booking confirmation. Keys are returned to the key collection room’s locked mail box by 12 (noon) on the day of departure.
The holiday premises will be available to the guest from 4 PM (16.00) on the arrival day until noon (12.00) on the departure day.
AFTER CHECK-IN
The holiday premises is available at 4 PM (16.00) on the day of arrival and is to be vacated by noon (12.00) on the departure date, unless other arrangements have been made with Sappeen Lomamökit Oy.
The premises are fully furnished and the rent includes dishes, cutlery and firewood. Bedding and pillows are also included in the rent, but not the sheets, nor toilet paper. Bed linen is available for hire at the Resort.
The renter can order a check-out cleaning from Sappeen Lomamökit Oy or do the check-out cleaning themselves. The cleaning cost ranges from 110€ to 200€, depending on the size of the cabin.
In case the premises is not cleaned and a cleaning service has not been ordered, Sappeen Lomamökit is entitled to charge the renter at least the amount of the basic cleaning fee, 110€-200€.
Even when a cleaning service has been ordered, the premises is to be left in a neat condition, i.e. beds made, rubbish disposed of and things put to their places.
The outside areas are to be tidied as well.
In case the renter fails to meet the requirements to keep the premises in a good orderly condition, Sappeen Lomamökit Oy is entitled to charge the renter the cleaning fee plus an additional 50€/h for the cleaning services.
In case of a missing key, the cost for changing the locks is charged from the renter.
If maintenance is called to open a door, the fee is 25€ during opening hours, and 50€ at other times.
The level of the accommodation is described in Sappeen Lomamökit Oy brochure.
DAMAGES
If the let property should suffer any damages during the renter’s stay, the renter has to pay compensation for the reparation or replacement of the damaged property directly to the owner of the property.
SMOKING, PETS, POWER CUTS
Smoking is not allowed in any of the holiday premises. In case the renter smokes inside the premises, a fee of 100€ is charged for airing the premises.
Pets are not allowed unless otherwise mentioned. The cost for a pet is 25€ per rental period (only specified accommodations). Sappeen Lomamökit Oy is not liable to allergic customers for the possible problems previous renters’ smoking or pets may cause. Furthermore, Sappeen Lomamökit is not liable in case of a force majeure or other unpredictable cause which cannot be prevented in advance, such as power cuts.
NUMBER OF PERSONS
The maximum number of persons staying at the premises equals the number of beds provided. If this number has been surpassed, Sappeen Lomamökit Oy has the right to charge extra. Parking a trailer at the premises is not allowed without the permission of the owner.
COMPLAINTS
Sappeen Lomamökit Oy asks the renter to inform the marketing organization of all matters of complaint as soon as possible during the stay. The renter is to contact the maintenance or the ticket office at the resort: Sappeen Lomamökit Oy, Sappeenvuorentie 200, 36450 Salmentaka, tel. +358 207 559 970. A written complaint can also be issued to Sappeen Lomamökit Oy within one (1) month after departure. In case the renter and the marketing organization fail to reach an agreement, the matter can be taken to the Consumer Complaint Board.
A problem that can be fixed should not make the renter’s holiday any less enjoyable, and it is the responsibility of Sappeen Lomamökit Oy within its resources to find a solution for any inconveniences that might occur.