Thank you for choosing Sappee for your vacation!
Here are some tips to make your stay as smooth as possible.
Keys to your accommodation can be picked up from the key pick-up room starting at 4 p.m. Your e-mail booking confirmation has detailed instructions for this.
On departure day, the cabin must be vacated by 12 noon.
When picking up your keys from the key room, please notice that all cabin keys are on the right, and Chalet apartment keys on the left.
The keys are to be returned to the mailbox in the key room on the day of departure.
Your booking confirmation also contains the contact information for the cleaning service and the janitor.
All holiday properties rented through us have info boards on the wall that contain the necessary contact information and other instructions.
We ask you to contact us immediately if you notice any problems or defects in your accommodation.
Feedback can be given by contacting the numbers on the order confirmation or us directly at +358207559970 or email@example.com
Smoking is not allowed indoors at any accommodation.
Pets are allowed in some properties. Check which ones before making a reservation.
We charge a €25 pet fee.
The reservation price for cottage accommodation does not include sheets, towels, toilet paper or paper towels.
Final cleaning is only included in the price of Sappeen Tähti 5, Linnanneito, Sappeen Aateli and Villa Hirvas villas.
The rental price includes furniture, cooking and eating utensils and cutlery, and wood for heating the fireplace. Mattresses, blankets and pillows are included in the rental price.
Outdoor jacuzzis and hot tubs
If an outdoor jacuzzi has been rented along with the accommodation, the customer commits to following the usage instructions found in the key envelope.
The customer is responsible for the jacuzzi during the rental period. The customer is obliged to compensate for the damage caused to the jacuzzi as well as the additional cleaning, water change or repair work due to improper use.
If use of the hot tub cannot be provided to the customer who rented it (e.g. due to a malfunction, abuse by the previous customer or other reasons), Sappee Resort’s liability is limited to the maximum of the hot tub rental price paid by the customer. An outdoor jacuzzi can be rented only in those locations where it is part of the facility’s equipment.
It is strictly forbidden to bring portable hot tubs into the area.
Number of people
The holiday cottage may not be used by more people than there are beds in the cottage.
Damage to the cottage or movable property
If damage occurs, please contact the janitor or the information desk, it’s not nice to receive a bill afterwards. Damage compensation is paid to the property’s owner.
Cold storage facilities
The cabin’s refrigerator is empty on arrival. Please notice that if you fill the fridge with food and drinks that are not cold, it takes a while for the fridge to cool down again. Thus we recommend that you put only mandatory food items in first, and maybe use the freezer for pre-cooling your drinks and then moving them into the fridge.
The refrigerator door should also not be kept open for a long time.
Barbecue is allowed only in designated areas. There are several barbecue sites in the resort area. Some of the cabins also have their own grill. Public barbecue places have charcoal and lighter fluid or firewood, depending on whether it is a charcoal grill or a hut/shelter. Charcoals are also included in some of the cabins, please check your cabin info. The use of disposable grills and open fires are strictly prohibited in the area.
The customer is responsible for cleaning of the holiday cottage during and at the end of their stay. If the customer has failed to clean the property properly, they will receive a final cleaning invoice starting at €110, depending on the size of the cottage. Please also remember to clean the yard/balcony and pick up cigarette butts, caps, outdoor candles, etc. If you wish, you can also order a final cleaning service from us in advance. The price is 110-200€ depending on the size of the cabin.
The price for the following accommodations includes final cleaning, however, we still require that the property has been maintained in normal living conditions: Sappeen Tähti 5, Sappeen Aateli, Linnanneito, Villa Hirvas.
A small list of things to bring with you:
- receipt of payment
- in cabin accommodations, bring your own bed linen (sheets and pillowcase) and towels if you have not ordered them from us.
- if needed, additional pillows and blankets
- toilet paper and paper towels (if you have ordered bed linen from us, we will also provide the papers)
- coffee/tea etc. necessities
- foods and spices
- cork/wine bottle opener
- sauna/washing necessities (soap, shampoo, towels, brushes, hairdryer…)
- moisture-resistant shoes if you have booked the outdoor jacuzzi. Don’t forget a beanie in winter, too!
- games, drinks, candles for the evenings
- help for muscle pains and headaches
- in hot weather, a fan etc. (not all locations have air conditioning)
- the holiday spirit
We hope you have a good time at Sappee!