Thank you for your reservation! Please familiarize yourself with the instructions below.
If you are coming to stay in the Caravan Park, please register according to the instructions below.
Registration is at the lift ticket desk during opening hours in the winter season and at the bike rentals/adventure park desk in the summer season.
Opening hours
The accommodation must be paid in full before the beginning of the stay. If you have agreed on payment upon arrival, please make sure to arrive before closing time.
If your arrival is delayed, please let us know as soon as possible by telephone.
Your apartment / cabin is available from 4pm on the arrival day till 12 noon on the departure day.
Your caravan pitch is available from 12pm on the arrival day till 12 noon on the departure day.
Off season and summertime:
You have received arrival instructions via e-mail after making the booking.
Enquiries and more info:
Sappee Sales Service
+358207559970
sappee@sappee.fi
Good to know:
Staying at the cabin
Your cabin will be at your disposal from 16:00 (4pm) on the arrival day to 12 (noon) on the departure day. Your rent includes furniture, cook and dishware and kitchen utensils as well as wood for the fireplace (and wood-burning sauna). Mattresses, duvets and pillows are also included in the price. The customer must bring their own linen (pillowcase, sheets), towels, paper towels and toilet paper.
Some of the apartments have an outdoor jacuzzi (additional service).
It is prohibited to bring portable hot tubs into the area.
Barbecue
Barbecue is only allowed in the sites allotted for it. There are several barbecue sites within the Sappee area. Some of the cabins also have their own grills. It is prohibited to barbecue on the terrace or deck of the Sappee Chalets apartments. There is a barbecue site near the Chalet hotel that can be used freely. Using disposable grills or making open fires in the area is strictly prohibited.
Number of people
The number of beds within an accommodation determines how many people at maximum can stay at that particular accommodation. The number must not be exceeded.
Pets
Pets are only allowed in cabins that have specifically allowed them. Please remember to clean after your pet.
If your pet breaks something in the cabin, please contact maintenance or the info desk. Pet fee 30€/ reservation.
Smoking in the cabin
Smoking is not allowed in any cabin! Please avoid letting cigarette smoke into the cabin if you smoke at the balcony or by the door, as the next person checking in might be sensitive to cigarette smoke. A considerate smoker always cleans up after themselves – after all, having a child pick up your cigarette butt and eat it is not what we want.
Damage to cabin or furniture
If an accident occurs, please contact the cabin maintenance or info desk. You don’t want to receive an invoice afterwards. Damages are paid to the owner of the accommodation.
Final cleaning
The customer is responsible for cleaning the cabin during and after their stay. If the cabin isn’t properly cleaned, a cleaning invoice of a minimum of 110€ (depending on the size of the cabin 120-220€) will be sent to the customer. Also remember to clean the yard/terrace and pick up cigarette butts, bottle caps, candles etc.
Complaints
If you are not happy with your accommodation, please contact maintenance or the info desk.
Welcome!
